NSB BPO Solutions IPO

Incorporated in 2005, NSB BPO Solutions Limited is a Business Process Outsourcing (BPO) company. The company specializes in support services, including customer care, telesales, tele-collections, document digitization, application processing, KYC form processing, warehousing, archival, and payroll management. The company serves sectors such as telecommunications, banking, financial services, insurance, e-retail, food delivery, hospitality, government, healthcare, and education. In addition to BPO services, NSB BPO engages in trading fast-moving consumer goods (FMCG) and staples like dal, sugar, rice, dry fruits, fruits, and vegetables, leveraging its extensive network for procurement and B2B sales. Services: Voice Business Call Centre: The company offers cost-effective voice-based call center services, including inbound and outbound processes. It handles customer queries, grievances, marketing calls, payment reminders, and feedback collection through efficient systems and experienced staff. Back Office Outsourcing: The company offers back-office outsourcing services, including document management, customer onboarding, warehousing, archival, digital support, and social media management, providing cost-effective solutions for businesses of all sizes. Payroll Management: The company offers end-to-end payroll management, including recruitment, onboarding, attendance, leave management, compliance, reporting, and staff support, while also providing training, insurance, and addressing attrition concerns. Trading of Goods (FMCG goods): The company trades in FMCG and staple products, sourcing goods based on customer orders. It uses in-house software for efficient procurement and delivery, leveraging tele-sales for order booking and timely supply. As on August 31, 2025, the company has total 2439 full-time employees. Competitive Strengths: Quality Service Experienced promoter and senior management team Client Satisfaction and Relationship Diversified customer base and revenue sources

The Company NSB BPO Solutions IPO proposes to utilise the Net Proceeds from the Issue towards the following objects: S.No. Objects of the Issue Expected Amount (₹ in crores) 1 Re-payment/pre-payment, in full or in part, of certain borrowings availed by the Company 25.82 2 Funding Capital expenditure for new project 13.38 3 Additional Working Capital requirements for the existing business 9.02 4 Long-Term Working Capital requirements for the new project 20.00 5 General Corporate Purposes

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